Vantaggi
Once a strong business, it now appears to be losing direction. The CEO has reassumed the role of UK Managing Director, but has shown a tendency to attribute the company’s recent underperformance to others rather than acknowledging leadership accountability. Current sales leadership across both enterprise and commercial divisions appears to lack the emotional intelligence needed to lead effectively in a complex and competitive environment. For the business to recover, it must refocus on delivering tangible outcomes for customers—underpinned by a clearly defined process. Relying solely on technical expertise without structured execution and strategic clarity is no longer sufficient.
Svantaggi
There appear to be significant biases within the organisation. A culture has emerged where individual advancement is sometimes achieved at the expense of team cohesion, including instances where undermining colleagues is rewarded rather than discouraged. Strategic direction remains unclear, contributing to inconsistency in execution. While Claranet has made strong progress in building a diverse workforce, the current approach risks becoming counterproductive without a balanced and inclusive focus on capability, alignment, and performance.