As everyone who has given a review has already said, the metrics are not based in reality. A researcher has to make a certain number of calls, starting first thing in the morning, while ignoring client requests, portfolio maintenance, and everything that the company claims to sell. Though you are allowed to clock out (so that your lack of time on the phone doesn't hurt your metrics) for larger projects, there is not enough time in the day to do the amount of work that upper management wants done.
Recent metric changes have impacted the quality of data coming out of the company to the point where I do not see how it's sustainable without customers catching on. Branding is flat across the board, so that researchers are branding with the same script to customers who have been with the company for years and building owners in the middle of nowhere who don't have an email address let alone a knowledge of CoStar.
On top of metrics researchers receive call evaluations which are entirely based on this branding. There is no relationship building in this job. It's just calls. Don't let them tell you it's "all about balance". It's all about calls (which most of the bigger clients hate anyways and you'll only talk to admins).
I have watched multiple, more senior, researchers leave the office in tears. The stress is so intense it's a good thing we have great health benefits.
