Great people and benefits, but management issues persist - Recensione dipendente - Account Manager presso EF Education First

3,0
19 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-people are great -insurance is amazing -travel opportunities -great for new to work force younger employees

Svantaggi

-weird hours that keep you later -no real direction from upper management -restructure constantly -lay offs out of no where -PIP systems left and right -clearly changing work from home culture to try and get people to leave -not great for parents -vibes are low in employee chats

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Risposta di EF Education First
2w
Hello there, we are glad to hear that the people, benefits, and travel opportunities made a meaningful impact on your experience as an Account Manager in Denver. Making sure our staff feel supported and guided by strong leadership is something we hold ourselves to, and we appreciate you sharing where that fell short for you. On return to office, prior to Covid, we had a traditional 5 days in policy for office-based staff which then evolved over several years from remote permitted to 2 days in, then 3, and now 4. We are committed to in-person collaboration whenever possible and know that change doesn't work for everyone. Thank you for your review and time with us in Denver.

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5,0
22 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good training, good communication especially for a remote position, flexible, great management

Svantaggi

Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.

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Risposta di EF Education First
1mo
Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.
4,0
2 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You get to choose your tour and recruit the students you want to bring. The paid chaperone ratio is 6:1, so it is very manageable. The tours are great and the local experts are wonderful.

Svantaggi

Company support is variable. There is high turnover and new consultants are very sales motivated and don't always get the nuances of your school or community group. I have had some WONDERFUL concusltants, but they have always been promoted before I get to work with them again.

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