Worst job experience ever - Recensione dipendente - Flight Coordinator presso EF Education First

1,0
11 mag 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Great location in Zürich - Free access to the gym

Svantaggi

My overall experience at EF Zürich was extremely bad. I wouldn't advise anyone to work here. I moved to Zürich for this job in January, left everything behind in my home country and got fired on the last day of my probation period because of the COVID crisis. I was literally thrown out on the street within a week and not entitled to any unemployment benefits. EF couldn't care less and didn't offer any help for the next steps I had to take. I completely understand the company had to make some hard decisions because of the COVID situation, but the way they did it was absolutely unacceptable and disrespectful to their employees. Being fired in a 10 minute phone call without any compassion is not in line with their so-called attention for employee happiness. Apart from that, managers have no clue of how to train new employees and feeling completely lost the first months apparently is a rule rather than an exception. The salary is ridiculously low compared to similar jobs in Switzerland. Supermarket employees even earn more money than many EF employees. So, to be honest I have nothing good to say about this company. I expected a lot, because the hiring procedure was very pleasant and made me enthusiast about the new challenge. This made my disappointment even bigger after getting to know the "real" company.

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Risposta di EF Education First
6y
Hi there, we are sorry to hear this feedback. Unfortunately, this unprecedented time has led us to make difficult decisions that have affected our company’s best asset: our people. We strive to ensure our staff have access to training and professional development resources, and we review our compensation structure regularly to ensure we are offering a competitive package. We wish you all the best in whatever your future may hold.

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5,0
22 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good training, good communication especially for a remote position, flexible, great management

Svantaggi

Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.

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Risposta di EF Education First
1mo
Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.
4,0
2 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You get to choose your tour and recruit the students you want to bring. The paid chaperone ratio is 6:1, so it is very manageable. The tours are great and the local experts are wonderful.

Svantaggi

Company support is variable. There is high turnover and new consultants are very sales motivated and don't always get the nuances of your school or community group. I have had some WONDERFUL concusltants, but they have always been promoted before I get to work with them again.

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