Not the place it used to be - Recensione dipendente - Customer Success Manager presso HubSpot

1,0
29 giu 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Global week of rest approaching

Svantaggi

The customer success department used to be all about the mental health and well-being of the employees, it was once the number one priority. Those days are long gone with management assuring us targets would not be increasing again this year, only for them to Jack them up (with one teams surpassing a 14% increase). If you want to solve for customers and be a strategic asset to them, this isn’t the place for you.! Its turning into nothing more than a sales organisation but without the salary, all to meet the senior leaderships want of the revenue increasing with no extra support or resources (bar sandler training…why would we need that if we’re not a sales team!!).

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5,0
1 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

this company had great benefits

Svantaggi

no cons that I can think of

2,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Svantaggi

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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