No longer recommended - Really gone downhill - Recensione dipendente - Customer Care Specialist presso ING

2,0
11 feb 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Decent pay for no qualifications. The trainers are really lovely and supportive. All other Pros listed are no longer present. Used to have a great culture. Hard work was rewarded/noticed and career progression was available.

Svantaggi

Micromanaged. Extremely high turn over. Understaffed. Recent drop is culture has lead to experienced staff leaving. Contact centre is barely afloat with under experienced staff doing their best to keep up with growing demands. Due to drop in service levels, all training/coaching has ceased causing under experienced staff to continue to make mistakes leading to disciplinary action/higher stress. Zero benefits/partnerships.

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5,0
25 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

good team with significant learning opportunities for recent graduates.

Svantaggi

long hours, lack of transparency around full time hiring.

4,0
22 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good culture and environment to be in, wfh policy

Svantaggi

Too many management changes happening

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