Vantaggi
- Nice people - Free lunch + Breakfast - Inclusive and diverse
Svantaggi
- Atrocious pay - Atrocious workload - No HR department - Inadequate training - Terrible customer base (people will call and threaten to kill themselves, threaten to hurt you, insult you, scream at you) - 'Family dinner' on a friday is an exercise in self pleasure for the CEO - prepare to pop champagne as half the country goes bankrupt from energy profiteering - Atrocious structure - there are no departments meaning the role is far too broad, you will be expected to solve a preposterous variety of issues and you will have incredibly inadequate time in which to solve it - there is no forwarding infrastructure for calls so prepare to be talking to an incredibly vulnerable customer and be unable to forward them to your team's vulnerability specialist - difficult issues can take months to solve as you will never be given the 4-5 hours you may need to actually fix a problem and thus they get kicked around for months as no-one wants to take responsibility and the customer grows more and more frustrated - Poor opportunities to progress - specialisms and probation take months to complete and come with pitiful pay rises - Cliquey - Inordinately stressful