16 lug 2025
Risposta di Octopus Energy
8moHey there,
Thank you for taking the time to share your experience. It’s clear you care deeply about the work you've done here and I really appreciate the thought you’ve put into this review.
I’m glad you called out the great people, benefits and vision as positives. On recognition, while I’m sorry it didn’t feel that way for you, celebrating our people is something we take seriously. From shouting about the work our Energy Specialists do, to everyone else around the business that serves our customers (either in Family Dinner or other celebrations) we work hard to recognise both the big wins and smaller everyday contributions that make a difference.
You’ve also raised HR. We know our approach is different from most companies of our size but that’s intentional - we’ve built Octopus to empower teams directly, rather than create a centralised HR function. That doesn’t mean people are left without support, we expect managers to take accountability for their teams, and we have multiple channels where people can raise issues if they need help.
I recognise your feedback on pay, progression and office culture too. These are areas we continually look at and your perspective helps us reflect on where we can keep improving. If you want to talk more about some of these more serious concerns, please do email me directly so we can have a conversation and I can look into this further.
Thank you again for everything you contributed to Octopus, If you’d like to continue the conversation, you’re always welcome to reach me directly.
Stuart Jackson,
CFO