Vantaggi
The benefits are decent and it was reliable work from home income during the pandemic.
Svantaggi
The role itself is designed to deal with the repercussions of technologically illiterate construction workers being forced to use an Oracle SaaS with a steep learning curve. The expectation is to keep mindlessly answering calls and thanklessly letting customers berate you with their frustrations with the service. Resources are rarely available and questions often get delayed, if any, response from peers. Management generally engages with the team with a positive attitude but gossips amongst themselves. Some managers prefer to find minutiae to penalize reps for instead of addressing larger issues that effect the entire team's workflow and morale. Promotions and raises as a whole are a facade as positions are almost always filled with outside hires. I've worked for several years and taken on several additional responsibilities than my initial job description with no increase in compensation, hoping all of it would amount to upward mobility. Even with glowing recommendations from some managers, team members, and coworkers from peripheral departments, my applications have been fruitless, usually without even a response of interest. After addressing these concerns with management, I was told to wait for more senior reps to have their chance, and to keep thanklessly picking up additional tasks and responsibilities.