Fully Remote with a Great Culture! - Recensione dipendente - Dipendente anonimo presso Pinpoint

You're surrounded by really smart people who continuously challenge you, and if you're self-driven and curious you can make a real impact quickly. You're given the autonomy to get your work done your way, with flexibility in how and when you work as long as you deliver. I can't speak for other parts of the organization but CS US leadership is extremely flexible and supportive. Coworkers across orgs have each other's backs. Its definitely a lot of work, but its challenging and, IMO, kinda fun. The pay and benefits are great. If you've worked at a start up before, and you liked that kind of environment, Pinpoint might be a good spot for you.

The workload can be daunting and 40-hour weeks aren't always the reality, but once you learn the product, finding your rhythm becomes a lot easier. Many internal processes aren't clearly defined, but in my opinion that's not necessarily a bad thing; if you have an idea on how to improve a process and speak up, people will listen. The team is lean and some functions sit entirely in the UK, so the time zone/holiday difference can occasionally get in the way of delivering exceptional support experiences to US-based clients.

My experience at Pinpoint has been amazing thus far. The people are genuine, down to earth, funny, brilliant and the most supportive group of folks Ive worked with in years. Ive never felt more supported in a role at a company before. The leadership is honest and real about their strengths and weaknesses. They genuinely care about building a great culture and having a team of people who love to work there. The benefits and compensation are great and actually aligned with market rates and incentives to be competitive. The product is well-built, purpose driven, and backed by smart and driven people who dont settle for 'good'. The lengths that the team has gone to hire me, onboard me, ensure Im happy and satisfied in all aspects of my role is truly mind blowing.

The only con of working at Pinpoint is that I wish I was able to spend time with my colleagues in person! Due to COVID and where I am based, thats been a bummer but something that will change soon and will help strengthen the team and culture even more.