An experience - Recensione dipendente - Customer Care Representative presso Rockwell Automation

Great environment with focus on culture building. Projects are laid out well so no hectic schedules. Great work-life balance. A lot of veterans who you can learn from.

Sometimes difficult due to teams that are outside of US so sometimes could be slow while waiting for other teams to report back.

Solid compensation: Good benefits, mid-range bonuses (when available), pension & mid-range RRSP matching. Decent vacation but it doesn't increase until you're there 15 or 20 years. Smart people: Working with long-standing teams of software developers and the controller engineers is great. Sophisticated and complex challenges regularly. Implementing AI: They're being very considered about how they implement it & doing it at a measured (not slow and not slam-it-in) pace.

Process: It's highly, highly process-driven. The layers can feel burdensome. Bottom line: They're chasing it with work being moved from North America and Europe to Asia and South America. There's definitely an old boys club and lots of references generalizating and comparing generations. Environmental policy contradictions: They say they want to be environmentally friendly, but have imposed RTO & are only hiring within commuting range of offices.