Vantaggi
Free beverages (coffee, hot chocolate, water, tea, soda/pop), occasional free food, dress-up days, casual environment, funny stories, fun people to work with,good pay and some grateful customers. Overall it is a good environment with fun people. It also pays fairly well. It used to be $14.25 to $17.25 per hour but it recently was changed to only $14.25 since weekends and nights are no longer part of the MN office hours.
Svantaggi
Angry customers, long hours during season positions, and customers who are having technical computer problems. The customers can get really frustrated and the trick is to not let it get to you. Customers who are having technical computer problems are the hardest to handle when you can't see what there computer is doing and it has nothing to do with the website.