Vantaggi
It’s difficult to find a pro in all the cons.
Svantaggi
Processing at this company is a textbook example of how to break a functioning operations team. It is aggressively micromanaged and run like a low-quality sales call center, with obsessive KPI tracking that prioritizes meaningless activity over actually closing loans. Processors are forced to hit daily call and email quotas regardless of whether the outreach is necessary or productive. Even top performers closing 20–25 loans per month are expected to log 800+ monthly outreaches. The conversion rate is absurd and exposes how disconnected leadership is from real mortgage operations. An enormous amount of time is wasted on performative tasks instead of moving legitimate loans forward. Processing management lacks fundamental mortgage knowledge, resulting in incorrect guidance, contradictory answers, and self-inflicted delays. This creates constant rework, borrower frustration, and unnecessary stress for employees who are actually trying to do their jobs. Leadership appears to have little to no firsthand experience in real mortgage processing. Hiring was reckless, expectations were unrealistic, and when the model predictably failed, leadership hid behind KPI metrics to justify terminations. This is a cutthroat, reactive environment where employees are treated as disposable. Experienced processors will find this place chaotic, inefficient, and exhausting. Startup status is not an excuse for this level of dysfunction. Processing is clearly not respected, not understood, and not set up for success here. Would not recommend.