Growth is sending the company downhill - Recensione dipendente - Customer Service III presso WTW

3,0
4 gen 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

When i started here this was one of the best company's to work for. The benefits were great, the pay was great and employees actually felt like they mattered. Manager is very approachable and understands life happens, however I feel that was more so a personal relationship. Management does not make employees feel comfortable with issues or concerns.

Svantaggi

Over time, the pay structure was revamped. There are now pay brackets, which means no pay raise unless you promote. There are more people then there are promotions, and with out getting a merit raise like we used to, you're basically working to achieve white glove service with no incentive to do so. The quality of the new employees have diminished and its not even worth making the best of it. Nobody can stay in one job and cap off at what they're getting paid. Not realistic.

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5,0
4 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Wonderful, intelligent colleagues, very collaborative, interesting work, lots of opportunity to move around the org

Svantaggi

Risk averse so it’s slower to invest; penny wise but often pound foolish

2,0
28 mar 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Work is challenging - Benchmarking and survey data provides value - Can build a large network across employers, vendors and carriers

Svantaggi

- "Merit" or annual pay increases are often less than annual Federal cost of living adjustments to address inflation. I have earned less every year I remain at WTW. - If promoted, raise is combined with "merit" and dilutes both amounts. I've never heard of one person being satisfied with merit + promotion salary increase. If anything, this is the final trigger to seek employment elsewhere. - High billable rates paired with higher execution/client satisfaction expectations yet overall pay/comp don't reflect it. Internal systems and process distract from productivity and impact. - Limited to no investment in training and development outside of internal webinars - Always hear "our people are the difference" yet it doesn't feel like that when it comes to total comp, professional development, and systems/tools that make sense - After 7 years, burnout is high amongst colleagues and I personally can't imagine many more anniversaries. Many high-performing, valued colleagues have left in last 12 months

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