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      goFLUENT

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      Recensioni su goFLUENT

      Esperienza deludente come Customer Success Manager - Recensione dipendente - Customer Success Manager presso goFLUENT

      1,0
      7 lug 2025
      Customer success manager
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Ho lavorato in goFLUENT per circa un anno come Customer Success Manager. Purtroppo la mia esperienza non è stata positiva. L’ambiente di lavoro era piuttosto tossico, sia in Italia sia in altri Paesi, con una cultura aziendale poco attenta al benessere delle persone. Il ruolo di Customer Success era molto operativo, con mansioni spesso simili a quelle di back office, e poco spazio per attività strategiche o relazionali. Inoltre, nonostante l’azienda sia 100% digitale, il lavoro da remoto non era realmente previsto: formalmente era concesso un solo giorno a settimana, che però veniva facilmente revocato se ci si assentava per malattia o se c’erano giorni festivi nella stessa settimana. Ho trovato queste politiche decisamente poco flessibili. Lo stipendio base era piuttosto basso e non ho visto reali prospettive di crescita professionale. L’unico aspetto positivo della mia esperienza è stato il gruppo di colleghi: persone splendide con cui ho costruito ottimi rapporti.

      Svantaggi

      - Ambiente di lavoro piuttosto tossico, con una cultura aziendale poco attenta al benessere delle persone - Ruolo di Customer Success molto operativo e poco valorizzato, spesso simile a un lavoro di back office - Scarsa flessibilità sul lavoro da remoto, nonostante l’azienda sia 100% digitale - Politiche rigide su smart working in caso di malattia o giorni festivi/ponti - Stipendio base basso rispetto al mercato - Mancanza di reali opportunità di crescita professionale

      avatar
      Risposta di goFLUENT
      8mo
      Thank you for sharing your feedback. We regret that you did not find the sense of well-being you were seeking during your time with us. We understand that well-being is highly subjective — it’s difficult to find a one-size-fits-all approach. At goFLUENT, we truly care about the well-being of our employees. However, if it is tied to our work-from-office policy, we always make it clear before hiring that we value in-person collaboration. We believe that coming to the office should be a pleasant experience and an opportunity to connect and grow together as colleagues. We’re sorry that the environment you experienced did not fully meet your expectations. We genuinely appreciate your honesty, and we will carefully review any areas where we can improve. We sincerely hope you have since found a role and environment that better align with your personal and professional aspirations.

      Esplora altre recensioni su goFLUENT

      5,0
      17 set 2022
      Dipendente anonimo
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      You meet many interesting people around the world. The people who work for the company are friendly and helpful.

      Svantaggi

      It's a fast-paced environment and can get very busy but that's not always a bad thing because it's never boring.

      5
      avatar
      Risposta di goFLUENT
      3y
      Thank you for your feedback. Indeed goFLUENT is a fast-paced company. There is no time to be bored. We are glad you like it and that you enjoy the friendly and supportive environment. We wish you much satisfaction in your position.
      1,0
      27 mag 2026
      Trainer
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      For a side hustle, maybe.

      Svantaggi

      Toxic work environment, rules on the fly, no respect, arbitrary, shenanigans for not paying, changing payment methods in detriment of the trainers, negative work environment, completely unmotivating, never appreciate all the clients that appreciate a trainer, and politicize the teaching methodology to spread environmentalism and pro-big tech agenda ideals.

      2
      avatar
      Risposta di goFLUENT
      1w
      This review raises a number of serious accusations, and we feel it's important to respond to them directly. Suggestions that the company engages in "shenanigans" to avoid paying trainers, advances political agendas or dismisses people for being honest simply do not reflect reality. Transparency is one of our core values, and payment structures, incentives, and policies are communicated very clearly. We also reject the suggestion that trainers are not respected. Trainers are at the centre of what we do, and respectful, professional communication is something we expect from everyone in the organisation. While your overall view is clearly very negative, spending more than eight years with the company suggests there were aspects of the role that continued to work for you over a very long period of time. We wish you the best going forward.
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