I interviewed for the Cantonese team and the interview was easy and just small talks between me and the interviewer. At first you may asked to demonstrate on how to answer a call. It’s okay if you do not know how, just imagine when you are calling a credit card centre and stuffs. You’ll get a month training if you are hired.

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.