Applied and recruiter contacted me that same day. She scheduled a phone interview for the next day which lasted about 20 mins. Basic questions such as tell me about yourself, Why netflix? And customer service experience. At the end of the phone interview, I was invited to the interactive group interview in which we had 8 candidates. First we took a tour of the office then we met up with 2 recruiters, 2 supervisors, and 1 manager. It is all based off a PowerPoint slide which was pretty cool and the interview was more of a discussion between everyone. Just be prepared to tell your customer service stories during this time. After, we changed rooms to where there was computers. This began the role playing. Typical customer service role playing, then you have to act as if you are a Netflix employee. Super fun yet nerve-racking at the same time! I'd say that was the hardest part but you get to use the computer in front of you to find your answers of course. After that, you get to shadow and watch current reps answer a few calls. They then walk you to the door and thats it! Recruiter called the next day offering me the job!

I had a really terrible experience with the whole Netflix interview process and I am still appalled by my experience. A recruiter seeked me out on LinkedIn and told me how impressive my back ground was. After a month, a phone interviewed was scheduled with the recruiter then the next day I had a phone interview with a manager. Another month later I was finally scheduled for an in person interview. I met with 4 different people. I felt that most interviewers were very cold towards me, seemed bored, and asked me questions that didn't even relate the position. The last interviewer was probably the one of the rudest person I've ever met. She didn't even make eye contact with me, kept asking me questions that were not even related to the position and had such a sarcastic attitude after I responded to each one of her questions. I walked out feeling awful