Vantaggi
Work at home is convienient, theres no commute and you can work in your pjs! Amazons system is very well developed and updated so there isnt much confusion when learning it. Social interaction among team members is encouraged. The hours are flexible, they will work with you to find a schedule that works for you. There's also a lot of overtime avaialble aswell as volunteer time off. There's always someone available to help if you need it.
Svantaggi
Call volume is high. Back to back calls and chats all day everyday. Expectations are high. You are expected to work within time limits. A customer call length isn't an issue but hold time and aftercall work is limited and can be discouraging when you are learning. Customers can be very rude.