Vantaggi
Pay at Amazon is great. I have worked with several customer service teams and their customer service model is by far the greatest model I have ever supported.
Svantaggi
I was with Amazon 3 years. Amazon is loyal to their customers and down right disrespectful to their employees. After 9 months on my team, I knew Amazon wasn't for me. My first year with Amazon was pure chaos. I was there almost 4 years and my team had a re-org at least 4 times. I had four managers within the 3years I was with Amazon. I counted 18 people who were hired when I was hired and left within the first 2 years. I have read other reviews about Amazon and they are spot on. I am one of the many that was places on a PIP because my manager had to pick someone. I was never informed that my performance was below par nor was I informed that my performance was being going to be evaluated against my peers. The metrics used to evaluate my performance were never presented to me, nor was I aware of what elements of my daily work, project work, and goals counted towards my overall performance. Although I was apart of a team I was basically an individual contributor and supported my programs alone. No level of expectations were ever set, I had no clue what to expect from my end of the year review. I achieved all of the requirements of my PIP and survived another year. Then after 6 months my new manager put me on a PIP again because they were concerned that I was not behaving like a level 5 employee. I left Amazon before I even found another job, it was that bad for me. I rather deal with no benefits (which weren't that great any way) than deal with scrutiny I dealt with. I worked hard to get to the salary I was receiving at Amazon but it just wasn't worth it. When I was struggling with my relationship with my manager I went to HR to seek advice. The SR. HR rep said, well since your on a PIP my only recommendation is to seek employment outside of Amazon. Ones success at Amazon is based upon who their manager. It is a popularity contest and if you don't play the game right, you lose.