Plummeting downhill - Recensione dipendente - Client Partner presso Gartner

I will start with the most painful bit - since COVID all raises have been canceled, no more 401k match, no more fitness incentive...meanwhile, the business is doing great outside of conferences (evident by most CPs having their territories increase 10-25% over the last 2 months) and sales is getting regular bonuses. They aren't even keeping these things for top performers; there will be a mass exodus (which has already begun) if they don't bring back the compensation package that we signed up for. The job itself is also a total cluster. When I started it was a pretty simple job: have regular client calls and get them to use the services. That is long gone, and senior leadership is trying to make the role a million things at once. There are new initiatives and campaigns coming from senior leadership every few weeks, and always crickets when we ask what's going to be removed from our plates to accommodate the new work. As discussed ad nauseum on here already, territory sizes are a joke. The most efficient top performers are the only ones who can handle it all in 40 hours without dropping the ball. While direct managers will lend a sympathetic ear, they have no power to change anything. Director level and up is completely out of touch and it's not clear that they have any idea of what our day-to-day actually looks like. This is dependent on your team, but the products you support are often simply not worth what the clients are paying (which is completely out of your control; product team pays lip service but is very set in their ways). When clients are unhappy you’re supposed to pivot them to other areas they can take advantage of, but many of the offerings are very overhyped and not worth their weight in gold. Lastly, it's completely metrics over mission. Metrics are the only thing that matter (never mind the fact that territory sizes vary wildly), no matter how many trainings we have where they insist that it's the opposite.